Terms

  By placing an order with Caesar's Party Supplies whether by e-mail, telephone or internet order, you accept these terms and conditions.

Delivery

Wedding favours and wedding related items can take up to six weeks for delivery dependent on stock available.  Normal delivery will take between 5 to 10 working days by standard Royal Mail parcel service.     Please advise us what date you require your goods by and will endeavour to meet same.  Please select courier service if you wish items to be sent by Courier.  This does not guarantee a next day service but simply guarantees items will be delivered by courier.   

When parcels are sent by Royal Maily/Courier, The Royal Mail/Couriers do not check proof of identity of the person signing.  Please ensure therefore that the parcels are delivered to an address from which you can sign for them and ensure that they are received by you at the delivery address.    For items sent by us by Royal Mail Recorded Delivery/Courier which are signed for at the delivery address provided by you we accept no responsibility for items not received, we deem a signature at the delivery address proof that carriage and ownership has now passed to the purchaser.  It is your responsibility to ensure you are there to sign for the goods.

Unfortunately, from time to time Royal Mail postal strike's do affect delivery of items.  We are not responsible for any delay in delivery to parcels caused by any Royal Mail or any other organisation strikes.  Please ensure that any orders are ordered using the courier method of delivery if you require a guaranteed delivery for a certain date.

Caesar's are not responsible for checking that your delivery address is correct.  You will be responsible for the cost of any products sent to a delivery address incorrectly supplied by you.  It is up to you as the customer to double check your delivery details and we do not accept any responsibility for the loss of such items in the post.  There will be no refund for such items.

A signature is required for delivery of our favours.  Our courier will leave a card if a delivery attempt is made and no-one is available to take delivery of the parcel.   Please telephone the number on this card to ensure you can arrange a re-delivery.   Any parcels being returned to us not delivered due to lack of signature will incur a return fee of £6.00 and further delivery fees of £7.50 will be charged upon re-delivery. 

Please ensure all post codes and delivery addresses are correct.

 Delivery Charges Explained

We offer free postage on our brochure request which is sent by 2nd class Royal Mail.   Please ensure not to select this method if ordering anything else from the website other than a brochure.

We offer a sample favour delivery service which is sent by 1st class post with Royal Mail which is applicable when buying one item only.  Please ensure not to select this method if ordering anything else from the website other than 1 sample item.

Standard - our normal delivery charge is £4.50.   This should be selected for small amounts of wedding favours and accessories.

Courier Delivery charge is £7.50.   This should be selected if order more than 10 wedding favours.   

International - international deliveries start at £30.  These are usually sent on a five working days from date of dispatch for delivery method.   After the parcel is sent, there may be further delivery charges due, these will be charged to your card.  We only charge customers exactly what we pay ourselves and the £30 delivery is a minimum amount.

   Alternatively wedding favours can be uplifted from our shop by prior arrangement.

Please ensure you select the correct delivery charge.   If you do not, the correct delivery charge will be applied.   Where favours are ordered without a courier selected as the delivery method this will automatically be applied.

Please see our further information page in our balloons section for balloon delivery prices for our balloon decor and bouquet deliveries.   These are separate to our normal standard delivery charges.

 

International Orders - Delivery Charges & Payment

 For International orders parcels are priced at cost.  The cost for sending favours internationally starts at £30.  The favours are sent by courier and take around 5 working days from date of dispatch.  This ensures that a signature is obtained for your parcel.   If you do not select the £30 postage option this will be applied to your order.    You are responsible for full delivery costs, which will be charged to your card after the parcel has been sent.   We do only charge our customers the actual price of posting internationally, however, please do note that further charges will apply in the case of wedding favours order.  The customer is may, where applicable be liable for any import duties. We cannot describe the goods in the package as anything other than what they are and for the full value of the package.   The cost of returning any items  must be met by the customer whether damaged or unsutable.  We will not be responsible for the cost of return postage on damaged items where our terms and conditions or the specific item has been deemed to be liable to damage when not collected from us by hand.

For International orders above £250 we accept bank transfer only as method of payment.  

We will always endeavour to package our handmade favours in a reasonable manner and will not be responsible for breakage or damange to boxes or decoration for any national or international orders.   As handmade favours are of such a delicate nature we would not recommend sending them via courier and where possible would recommend that our collection service be utilised.   Please see the individual handmade favours for any specific ordering details.

Payment

We accept payment by debit or credit card, cheque  or bank transfer.  For International orders above £250 we accept bank transfer as method of payment.   You can order on-line via debit or credit card or by calling us on 01236 729748.  Full payment is taken from your debit or credit card at the time of ordering.  When placing an order by telephone or by post, you agree that you have read, understand and fully agree to our terms and conditions.  Please ensure you have all product codes where applicable and your full correct delivery address.   Goods can only be dispatched if paying by cheque, once your cheque has cleared.  We do not retain credit or debit card details.

Guarantee

In accordance with the Direct Selling Regulations 2000 (if you are not completely satisfied with your purchase) we will be glad to exchange the goods or provide a full refund, provided you contact us by phone, e-mail or post within 7 working days following the date you take receipt of the goods.   We guarantee to refund monies paid (exclusive of postage) and goods must be returned at your own expense and in good condition. Your statutory rights are not affected.   We will refund your debit or credit card within 30 days of the return or cancellation of the item.

Returns/Cancellations

In accordance with the Direct Selling Regulations 2000 you can cancel your order up to 7 days from receipt of your order.  In the event that products are not suitable orders must be returned to us at your own cost in the original packaging, complete products must be returned,  unopened, unused and in good condition before a refund can be applied.  Please ensure that orders are returned by a signed for method as we do not accept responsibility for items lost in transit and not received by us.  Any refunds will be refunded to your debit or credit card within 30 days of the return of the item to us, this does not include postage costs incurred by us or for the return of the item. All items must be returned to us in a re-sellable condition.  We reserve the right of non-refund if items are not returned to us a reasonable re-sellable condition. 

 Please note that returns must be authorised and given a returns number.  Please telephone us on 01236 729748 to receive a returns number and thereafter send back items to us at Caesar's, Unit 6 Craiglinn Yard, Cumbernauld G68 9AA within 10 days from the date of despatch, unused, in original packaging and, in a resellable condition for an exchange or full refund. We reserve the right to reject any returns and exchanges that do not meet these conditions. All shipping and handling costs are non-refundable.     If items are not returned to us within the 10 day returns period we will not accept these goods, this includes faulty goods. 

Unfortunately we cannot accept return or cancellation (where we have already placed an order for same) of personalised items whereby there are no errors in relation to this item.  We also cannot accept the return of any confectionary product where this product has been opened or tampered with.   We cannot accept return of any bath products which have been opened or tampered with, in particular, the little bags sold with bath salts must be returned as a whole item with the bath salts intact for each item.   We cannot accept return of any bath salt bags where the bath salts bags have been opened.  We do offer a sample service and would suggest you order a sample of any soaps or bath related items so that you can determine whether these are suitable for you.

Claims for Loss/Damage of Goods

Any claims for loss, discrepancies or damage to a parcel or it's contents must intimated to us by phone and in writing within three business days from the receipt of the goods. 

 

Damaged/Faulty Items

Please intimate in writing by e-mail any damanged items received.   Any damanged items must be returned to us at your own expense, via a signed for method, before replacement goods can be dispatched or a refund processed.  Please note that it is your responsibility to return any damanged/faulty items to us and a refund for the goods, including any postage paid will be credited to your debit/credit card.  Complete products must be returned,  unopened, unused and in good condition before a refund can be applied

Ordering On-line

Browise through the large selection of  goods and simply add them to your shopping basket.   Once you have finished shopping, click on the checkout icon and complete your delivery details. We are pleased to announce that our VISA/Debit card facility is now up and running.  Please select your preferred method of payment.  If paying by cheque, once your cheque has cleared the goods will be sent out, this normally adds a further three days to a deliver date.

We reserve the right to refuse or cancel any order without explanation at any time, including with regard to errors in pricing or quantites of any item which may incorrectly have appeared on-line.

 

Use of pictures, graphics, text or description is forbidden except for the sole purpose of buying goods from our website. All pictures, graphics, text or descriptions remain the property of Caesar's Party Supplies. We do not guarantee that our website is free from viruses or other infecting programmes. 

VAT

All prices are shown inclusive of VAT at the current rate of 17.5%

 

Safety

Please note that small items are not suitable for young children and that balloons should be inflated by adults who should supervise their use at all times.

Please be aware of any guests with nut allergies when purchasing wedding favours with almond fillings.

Governing Law

Scottish Law shall govern the construction, validity and performance of these Conditions of Sale and any agreement that exists between Caesar's Party Supplies and the buyer in all respects.   In any dispute with Caesar's Party Supplies regarding these conditions of sale or the supply of products to the buyer the parties shall submit to the jurisdiction of the Scottish Courts.

Force Majeure

 

Caesar's Party Supplies shall not be liable in any way for any loss or damage arising directly or indirectly as a result of delivery of the goods being prevented or delayed or any other of its obligations not being performed for reasons beyond the control of Caesar's Party Supplies or any acts of third parties and in these circumstances Caesar's Party Supplies expressly reserved the right to cancel or suspend the whole or any part of the order.

 

The Purchaser shall accept goods which have been supplied by our suppliers where item design has changed as a suitable alternative so long as the items supplied are still of the same quality and themed design ordered.

Personalised Products

We will refund the cost of personalised products where there is an error within this product.  We will not however refund personalised products where an error has been made by the customer.  It is therefore your responsibility to check the spelling of all personalised products ordered.  Any refund will be processed once we receive return of the product in accordance with these terms.

One proof of any photographic personalised label for whisky miniature personalised lable will be provided free of charge.   There may be further charges for changing proofs so please give us as much details as possible, ensuring all details are correct.

By providing us with photographs for personalised wedding favours you must have agreed with the owner of the photographs for their use or where appropriate had release of this picture by any photographer where necessary.   These images may be used on our website or brochure for advertising products.   By accepting these terms and conditions you agree to the use of any images provide  and to ensure that this is correct.

Personalised items have a minimum delivery of 28 days. Most personalised products have a delivery timeframe beside them, however, if they do not, the normal delivery timeframe for personalised products is 28 days.  Please be aware of this when ordering.

GeneralTerms and Conditions

We reserve the right to change these terms and conditions at anytime. By continuing to use the Site following any such change you will be deemed to have accepted such change. It is your responsibility to check regularly to determine whether these terms and conditions have been changed. If you do not agree to any such change you must immediately stop using the Site.   The most up to date Terms and Conditions will be the Terms and Conditions applied at the time of any dispute.

Prices displayed on the website are kept up to date as possible, however, we reserve the right to validate any price before processing an order.   We  accept no  liability for any errors in the description or price  of goods and may change these descriptions and prices at any time, whilst notifying you of any discrepancy in an order which may come to light, before accepting the order.  We will however do our utmost to correct any problems as soon as we become aware of them.

Your Details

We will not pass your details to any third party.  We will however, send you e-mails from time to time on your acceptance of these conditions.

Favours

Favours are subject to courier charges of £7.50.  When ordering wedding favours please select the £7.50 courier charge for delivery.   If you do not select this, this will be applied to your order.   There is a cheaper delivery charge option for the ordering of samples to ensure that customers are not charged  fullpostage charges for sample deliveries.   Please note that favours are not suitable for small children.  Favours may contain nuts and customers should be aware of any guests with nut allergies.

A signature is required for delivery of our favours.  Our courier will leave a card if a delivery attempt is made and no-one is available to take delivery of the parcel and, will attempt a re-delivery the following working day.   Please telephone the number on this card to ensure you can arrange a re-delivery.  After two delivery attempts the courier service charge a further £7.50 delivery charge so please do contact them to avoid further delivery charges.   Any parcels being returned to us not delivered due to lack of signature will incur a return fee of £6.00 and further delivery fees will be charged upon re-delivery.

Without exception all favour boxes and pre-packaged favours are delivered with Caesar's contact details added to these as suppliers of this product.  The contact details are supplied via a contact square approximately 45mm x 20mm in either clear or silver as appropriate in a discreet place on each favour, most commonly on the bottom of any favour or packaging box.

By ordering with us you accept our terms and conditions and have adhered to all packaging, delivery times, recommendations on any favour whether it be for delivery, packaging, use or general information.

Deposits

If booking via the deposit method, at the time of booking wedding favours are subject to a 50% non refundable deposit.

At the time of booking balloon decorations there is a non refundable deposit payable of 50% of the price of your order.  This ensures the date required for your event will be entered into our diary.

Providing a deposit ensures we can hold the price of any orders until your wedding protecting from any price increases. 

Please refer to our Favour Terms and Conditions for full details.

Deposits for Balloon Decoration

At the time of booking our balloon decoration service there is a 50% non refundable deposit paid to ensure that the date of your function is booked for you.   All other monies due are payable at least four weeks in advance.   If a booking is made less than four weeks in advance all monies will be due at the time of booking.  Any cancellations within two weeks of an event will be non-refundable.   Any cancellations before the two week period will receive a refund minus the 50% non refundable deposit.   We will supply you with a booking form for our balloon decor stating the time and place of event.  Please complete this fully,checking all details and return to us.  It is your responsibility to check this form and any cancellations due to non-correction of a booking form will result in a 50% refund only.

Bulk Buying

We do offer a discount for the bulk purchase of wedding favours.   If you intend to purchase 200 or more of one product we offer a 10% discount on the overall order.  Bulk buying discounts are presently unavailable for personalised products.

Special Offers

We will from time to time display special offers and discounts within the website - please check the site for any discounts available.   We reserve the right to withdraw these discounts at any time.    If a discount is offered at a wedding show for booking and deposit cheques are not received within the timeframe stated the discount may be withdrawn.

Our Staff

When dealing with enquiries whether by e-mail, telephone or in person we expect all our staff to be courteous and helpful.  We appreciate weddings and events can be stressful, however, we  expect staff to be treated with respect and will not tolerate any verbal or e-mail abuse in any way.    Any offensive, inappropriate or unreasonable telephone calls or e-mails will result in cancellation of orders and your details being noted so that no further transactions will take place with you and, if necessary, any malicious calls being reported to the proper authority.   This includes sales staff of any company's phoning our office unsolicited. 

 

Caesar's Party Supplies reserves the right to refuse to process any order.  We will contact you by e-mail in any such event.